Shift VBA toward a blended workforce with more contractors processing claims
Mandate directs Human Capital reforms so VBA builds a blended workforce with more contractors processing claims, freeing federal employees mainly for final benefit awards, plus more private-sector acquisition outreach and knowledge-exchange programs.
Mandate
Mandate Ch. 20 (Veterans Affairs) — VBA Personnel: pursue reforms of Human Capital Management to build a more blended workforce with more contractors to process claims so federal employees perform other duties and are involved solely with the final decision to award benefits; improve acquisition workforce and establish knowledge exchange with top-tier private financial-services companies.
Undo plan
1) Cap contractor share of claims adjudication support; keep rating decisions as inherently governmental.
2) Restore federal examiner/rater hiring pipelines and training.
3) Impose conflict-of-interest firewalls on vendors with ties to disability-exam chains.
4) Codify records-access and privacy rules for contractor systems.
5) Verify: quality sampling comparing contractor-touched vs fully federal claims.